Dark web monitoring for MSPs: the breach never becomes a ticket

When a user’s credentials show up in a known breach, INFIMA walks that user through the fix and gives you the record that it’s done. The exposure gets handled without landing on your desk as another ticket, on every client you run.

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The shift

Nobody tells you when a password leaks

You usually find out the hard way: a strange login, or a client calling about fraud. By then the password has been floating around for weeks, and someone else already has it.

That’s what makes credential exposure tricky. You can’t train it away or patch it. You can only watch for it and move fast when it shows up. What matters isn’t just knowing a credential leaked; it’s that the fix is already in motion by the time you would have heard about it.

What it does

From exposure to handled, without a ticket

INFIMA monitors known breach sources for your users’ credentials. When one turns up, it routes the fix to the person who can do something about it: the user.

• Watches known breach databases. Monitors known breach and credential-dump sources for credentials belonging to your users.
• Matches your users. When a monitored credential matches one of your users, that exposure is flagged.
• Notifies the user directly. The affected user gets an email telling them exactly what happened and what to do next.
• Guides the fix. A link to the learning portal walks them through it, with an acknowledgement button to confirm.
• You get the record. Get the acknowledgement that it’s handled, and CC yourself on the original alert if you want.
• Across every client. The same watch runs for every user in every client you manage, from one place.

How it works in practice

Detected → fixed → on the record

Here’s the part that makes it different: the affected user is guided through the fix, so the exposure is handled and documented without becoming work for you.

1. Credential detected

   A user’s credential shows up in a known breach source and the exposure is flagged.

2. The user is notified directly

   They get an email explaining what happened and how to fix it, with you CC’d if you’d like.

3. The user confirms the fix

   They follow the guidance, change the password, and click to acknowledge they’ve done it.

4. You get the record

   The acknowledgement lands as evidence the exposure was handled, not another ticket in your queue.

Built for many clients

Watch exposure across every client, drill into any one

You don’t monitor one company. You monitor all of them. INFIMA runs the same watch for every user in every client, gathers the flagged exposures in one place, and lets you open any one to see what was exposed and where the fix stands. No logging into each client to find out.

• Every client, one view. Flagged exposures across all your clients, not one tenant at a time.
• Open any exposure. See what was exposed for a specific user and whether they’ve acknowledged the fix.
• The fix runs without you. The user is already being guided through it, so you’re checking status, not starting work.

Put it to work

Turn invisible exposure into a service clients value

Credential monitoring is easy to explain and easy to sell. And because the fix is automated, it adds protection without adding to your workload.

• Catch exposure before it’s an incident. A breached credential handled the day it surfaces is a password change. Left alone, it’s how the next compromise starts.
• Offer breach monitoring as a service. Dark-web monitoring is something clients understand and value. It’s a clear, client-facing service you can include or sell.
• Show clients you’re watching. Even when nothing’s wrong, the fact that you’re watching, and would catch it, is part of what they’re paying for.
• Keep breaches out of your queue. Because the affected user is guided through the fix directly, exposure doesn’t arrive as a ticket you have to chase down.

See it

Switching it on

More of the platform

• Human Risk ManagementA flagged credential exposure is one of the signals that raises a user’s risk score.
• Compliance & FrameworksWatching for credential exposure is part of the security posture your clients’ frameworks expect.
• All platform featuresTraining, phishing simulations, white-labeling, PSA integrations, billing, and reporting.

See dark web monitoring across every client.

Book a walkthrough and we’ll show you how a flagged credential becomes a handled exposure, with no ticket. Or watch the tour first.

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